At Dream Host UK, we are fully committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines the framework under which we collect, use, store, and protect any personal information you provide to us - whether through our website, by telephone, email, or other direct communications.
We aim to be transparent about our data practices. This Policy explains:
By using our website or communicating with us directly, you are accepting the practices described in this Policy.
We are Dream Host UK Ltd., a serviced apartment booking agent; company reg no. 16175911 in England and Wales. Our company registered address is:
195-197 Whiteladies Road, Clifton, Bristol, BS8 2SB, UK.
Our Data Protection Officer is Lyubomira Prodanova (Info@dreamhostuk.com, +44 117 251 0425).
We are registered as a data controller with the ICO (www.ico.org.uk), reg. no. ZB849249
At Dream Host UK, we collect personal and usage-related information through a variety of interactions to ensure we provide a seamless and personalised experience. Information may be obtained when you:
In addition, we use cookies and similar tracking technologies to gather data about your browsing behaviour and website usage. This enables us to enhance site functionality, tailor content, and improve the overall user experience. For more information, please refer to our Cookie Policy below.
We collect only the information necessary to process your enquiry, manage your booking, and deliver our services effectively. This may include your name, address, email address, IP address, and details about your accommodation preferences - such as budget, length of stay, and type of accommodation. We may also collect the names of any accompanying guests over the age of 18. In some cases, if your accommodation is arranged by your employer, we may receive your information directly from them.
When you visit our website, we automatically collect certain technical data through cookies and similar technologies, such as your IP address, browser type, and language settings. This information helps us improve site performance and enhance your user experience. If you make a purchase using a payment card, your card details are not stored by us; instead, they are securely processed by certified third-party payment provider.
We use your personal information to provide and enhance the services you request, to fulfil our contractual obligations, and to ensure a high standard of customer experience. Specifically, your information may be used to process and manage your bookings, administer any contracts related to short-term serviced accommodation, and respond to enquiries or service requests.
We may also use your information to seek feedback on our services, inform you about changes or updates to our offerings, and deliver communications you have explicitly requested or that we believe may be of genuine interest to you. These may include news, updates, or promotional content relating to Dream Host UK or affiliated partners. Additionally, if you apply for a role with us, we will use your information to process and assess your job application.
When you submit an enquiry to Dream Host UK, your personal information is entered into our system and processed as necessary to manage your request and deliver our services. By making an enquiry, you acknowledge and agree that your details may be used for the purposes of handling your booking, responding to your request, and maintaining our service standards.
We retain your personal data only for as long as is necessary for the relevant activity, including fulfilling contractual obligations, and in accordance with applicable legal and regulatory requirements. In some cases, this means we may retain certain information for up to six years after your last booking, for audit purposes and to comply with obligations set by regulatory authorities such as HMRC. Our data retention periods are reviewed regularly to ensure they remain appropriate and lawful.
Please note that your information will be shared with third parties where necessary to fulfil your booking. If you proceed with a reservation, the relevant personal data will be provided to the chosen accommodation provider so they can allocate your apartment and, where appropriate, accommodate any other named guests in your party.
By submitting an enquiry, you also agree to receive service-related communications from us. If you opt in to marketing at the time of enquiry, we may send you promotional materials, including our monthly newsletter, special offers, and discounts. Further communications may be sent in line with your preferences, and you may update or withdraw your consent at any time.
Dream Host UK is committed to maintaining the confidentiality and integrity of your personal data. We do not sell, rent, or trade your personal information to third parties under any circumstances.
Furthermore, we do not share your information with third parties for marketing purposes. Any data disclosed to third-party partners - such as accommodation providers - is done solely for the purpose of fulfilling a service you have requested and always in accordance with applicable data protection laws.
To ensure the smooth delivery of our services, Dream Host UK may share limited personal information with trusted third-party providers (Host Partner Providers), subcontractors, or affiliated partners who carry out specific tasks on our behalf - such as handling short-let bookings or supporting associated property matters we have been instructed to manage.
When we engage third-party providers, we only disclose the personal data necessary to perform the contracted service. These third parties are contractually obligated to protect your information, use it solely for the intended purpose, and not use it for their own direct marketing activities. We do not permit the use of your data by external parties for any marketing purposes outside of our network unless you have given explicit consent, or we are legally required to do so - for example, in response to a court order, legal process, or to prevent fraud or criminal activity.
We may also need to disclose information in the context of a business transaction - such as the sale or acquisition of the company - or to establish, exercise, or defend legal claims. In addition, we work with third-party technology providers (such as IT and hosting services) who may process or store your data, but only under our direct instruction and in full compliance with data protection regulations.
When you visit www.dreamhostuk.com, we utilise Google Analytics to collect standard internet log information and analyse visitor behaviour patterns. This enables us to understand how users interact with different sections of our website, including the volume of traffic to each area.
Importantly, the data collected is processed in an aggregated and anonymised manner, ensuring that no individual visitor can be identified. Neither Dream Host UK nor Google attempt to collect personally identifiable information through this service.
For further details on Google's data handling practices and compliance, please refer to their official privacy information here: Google Privacy & Compliance.
We utilise Xero as our primary accounting and invoicing platform to securely store and manage information related to our partner providers and guests. This system holds essential data required for invoicing, including details necessary to accurately process and record financial transactions.
Xero is fully compliant with data protection regulations and employs robust security measures to safeguard your information. For comprehensive details on Xero's data privacy and GDPR compliance, you may review their official policy here: Xero Privacy Policy.
We utilise PandaDoc to securely manage proposals, contracts, pricing details, and related documentation. Within PandaDoc, we may input client information for the purpose of preparing reservation proposals and managing any associated contracts. In addition, we store and maintain property and related data provided by our Host Partner Providers to ensure effective coordination and seamless service delivery.
PandaDoc operates under strict data protection protocols and complies fully with applicable privacy regulations to safeguard all personal and commercial information. For further details on how PandaDoc manages and protects your data in compliance with GDPR, please refer to their official privacy policy: PandaDoc Privacy Policy.
We utilise Monday.com to efficiently manage information related to our Host Partner locations, which supports our daily operations in identifying and proposing suitable accommodation options. The platform also facilitates the management of guest and client information related to our sales activities, including tracking leads, managing confirmed bookings, and processing reservations.
Monday.com processes this information strictly under our instruction and in compliance with applicable data protection laws. We ensure that all data held on Monday.com is handled securely and only used for the purposes of delivering and improving our services. For more information about Monday.com's data protection practices, please refer to their privacy notice here: Monday.com Privacy Policy.
At Dream Host UK, our services are intended for individuals aged 18 and over. Reservations for accommodation must be made by an adult, and we do not knowingly collect or request personal information from children.
If children will be accompanying you during your stay, we may request non-identifying information such as their age—solely for the purpose of understanding your accommodation needs (e.g. the provision of a cot or high chair). However, we do not require or retain any personal data relating to children at any stage of the enquiry or reservation process.
We maintain active presence across various social media platforms to share company updates, industry insights, blog content, and other relevant information. From time to time, we may engage with our audience through interactive content such as competitions, polls, or requests for feedback.
In such instances, we may collect limited personal information—for example, to contact you if you are selected as a competition winner or if a response requires follow-up. Any personal data collected through social media interactions will be processed in accordance with this Data Privacy Notice and used only where necessary to fulfil our legitimate interests, such as administering the competition or responding to your correspondence.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can confirm your approval by ticking the box on the form on which we collect your information or by contacting us via the below contact details.
You can change your marketing preferences at any time by contacting us by email: Info@dreamhostuk.com or telephone on +44 117 251 0425.
How you can access and update your information
At Dream Host UK, we are committed to maintaining the accuracy and relevance of the personal information we hold. While we continue to enhance our systems to give you easier access to manage your data directly, you can contact us at any time to update or correct your personal details.
If your contact information changes, or if you believe any of the information we hold is inaccurate or outdated, please get in touch via:
You have several rights under data protection law, including the right to:
Please note, in some cases, the exercise of these rights may affect the way we are able to provide our services. If fulfilling a request would prevent us from meeting our contractual or legal obligations, we will inform you and explain any consequences of proceeding.
If you request that your data no longer be processed or wish to restrict its use, such actions will take effect after the conclusion of any ongoing reservation or stay. Similarly, if you request erasure of your data, we will do so unless we are legally required to retain it or need to keep it to establish, exercise, or defend a legal claim. You will be informed if any such exemptions apply.
If you wish for your personal data to be transferred to another organisation and the request falls within your right to data portability, we will accommodate this, provided the data was supplied by you, is processed on the basis of consent or contract, and is carried out by automated means.
We aim to respond to all data access requests within one month, in accordance with GDPR. There is no charge for making such a request.
We take the security of your personal data seriously and implement a range of technical and organisational measures to safeguard it. While non-sensitive information (such as your email address) may be transmitted over the internet using standard channels, it's important to note that no method of transmission can be guaranteed to be 100% secure. Therefore, any data you share with us online is done so at your own risk.
That said, we are committed to protecting your data. Access to your personal information is strictly limited to authorised personnel who require it for legitimate business purposes, such as managing your reservation or enquiry. We regularly review our data handling procedures and security protocols to ensure that your information is processed and stored safely.
Where payment details are collected—for example, when making a reservation—these are handled by secure third-party payment processors. All sensitive payment information is encrypted during transmission, reducing the risk of unauthorised access and ensuring that your data is not transferred in a readable or vulnerable format.
As part of the services we provide, the personal information you share with us may be transferred to countries outside of the European Union (EU). For example, this may occur if any of our servers or third-party service providers are located in a country outside the EU.
However, whenever such transfers take place, we take all reasonable steps to ensure that appropriate safeguards are in place to protect your personal data, so that your rights and privacy continue to be upheld in accordance with this Privacy Notice.
If you are accessing our services from outside the EU, your data may also be transferred internationally to enable us to provide you with those services effectively.
Any changes to this policy will be posted on this page.
Cookies are small text files placed on your device by most websites you visit. These files allow a website to recognise your device and store information about your visit—helping to enhance your experience and ensure the site functions efficiently.
At Dream Host UK, we use cookies to support the functionality, performance, and usability of our website. The types of cookies we use include:
By using the Website you accept our use of these cookies.
By continuing to use our website, you consent to the use of cookies as described in this policy.
You have the ability to control and manage cookies through your browser settings. Most web browsers allow you to review, disable, or delete cookies at any time. To do this, please refer to your browser's "Help" section for detailed guidance on how to adjust your cookie preferences.
For more comprehensive information about cookies, including how to manage or delete them, we recommend visiting www.allaboutcookies.org.